Privacy Policy - Earls Court Man with Van

Information We Collect

To provide our services effectively, we may collect the following types of information:

• Personal Identification Information: Name, address, phone number, and email address.
• Service Details: Information about your move, including the items to be transported, dates, and special requirements.
• Payment Information: Billing details necessary to process transactions.
• Communication Data: Records of correspondence between you and our team.

How We Use Your Information

Your information is utilized in the following ways:

• Service Delivery: To coordinate and execute your move efficiently.
• Billing and Payments: To process transactions and manage invoicing.
• Customer Support: To respond to inquiries and provide assistance.
• Improvement of Services: To analyze and enhance our offerings based on your feedback and usage patterns.

Data Sharing and Disclosure

We understand the importance of your privacy. Therefore, we adhere to the following policies regarding data sharing:

• Third-Party Service Providers: We may share your information with trusted partners who assist in delivering our services, such as payment processors and logistics companies.
• Legal Compliance: We may disclose your information if required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity involved.
• No Selling of Personal Data: We do not sell your personal information to third parties for marketing purposes.

Data Security

Protecting your data is paramount. We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: Sensitive data is encrypted during transmission and storage.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Audits: Our systems are regularly reviewed to identify and address potential vulnerabilities.
• Secure Storage: We use secure servers and follow best practices to safeguard your data.

Your Rights and Choices

You have control over your personal information. This section outlines your rights:

• Access: You can request access to the personal data we hold about you.
• Correction: If you find any inaccuracies in your information, you can request corrections.
• Deletion: You may request the deletion of your personal data, subject to legal obligations.
• Opt-Out: You can opt out of receiving marketing communications from us at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Necessary for the website's functionality and your ability to navigate and use features.
• Performance Cookies: Collect information on how visitors use our website to improve performance.
• Functionality Cookies: Remember your preferences and choices to provide a more personalized experience.
• Analytics Cookies: Help us understand user behavior and measure the effectiveness of our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate actions.

Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Acceptance of Terms

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. Your continued use indicates your acceptance of any changes to this Privacy Policy.

International Data Transfers

If you are accessing our services from outside your country of residence, please be aware that your information may be transferred to, stored, and processed in a different country. We take appropriate measures to ensure that your data remains protected.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely dispose of it in accordance with applicable laws.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our contractual obligations to you.
• Legitimate Interests: For purposes such as improving our services and ensuring security.
• Consent: When you have given explicit consent to process your data for specific purposes.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and its implementation. The DPO ensures compliance with applicable data protection laws and serves as a point of contact for any privacy-related inquiries.

Feedback and Questions

We welcome your feedback regarding our Privacy Policy. If you have any questions or concerns about how we handle your personal information, please reach out to us through the appropriate channels provided on our website.